1. Booking and Reservations:

• Customers must provide accurate information when making reservations.
• Reservations are confirmed upon receipt of a deposit or full payment.
• Cancellation policies apply; please refer to our cancellation policy section for details.

2. Payment:

• We accept various payment methods, including credit cards, bank transfers, and online payment platforms.
• Prices are quoted in USD unless otherwise specified.
• Full payment is required before the start of the safari tour.

3. Safari Tours:

• Safari itineraries are subject to change based on weather conditions, park regulations, or unforeseen circumstances.
• Wildlife sightings are not guaranteed as animals are wild and may behave unpredictably.
• Participants are required to follow the instructions of their safari guide for safety and conservation reasons.

4. Accommodations:

• Accommodation options may vary depending on availability and tour package.
• Accommodation standards may differ between lodges, tented camps, and other types of accommodations.
• Special requests for accommodations (e.g., dietary restrictions, accessibility) must be communicated at the time of booking.

5. Health and Safety:

• Participants are responsible for ensuring they are in good health and physically fit for the safari tour.
• It is recommended to consult with a healthcare professional regarding vaccinations and medications before traveling to East Africa.
• Participants must adhere to safety guidelines provided by their safari guide and follow park rules and regulations.

6. Liability:

• We strive to provide safe and enjoyable safari experiences; however, we cannot be held liable for accidents, injuries, or loss of personal belongings.
• Participants are required to sign a liability waiver before participating in the safari tour.

7. Privacy Policy:

• We are committed to protecting the privacy of our customers’ personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect personal data.

8. Feedback and Complaints:

• We welcome feedback from our customers to improve our services. Please contact us with any comments, suggestions, or complaints.
• We will endeavor to address any complaints promptly and to the best of our ability.

9. Governing Law:

• These terms and guidelines are governed by the laws of [Country/Region].
• Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [City/Region].